Of Businesses and Books…

For quite some time now, I’ve been selling Avon products to the girls at work and after about six months, the commissions are finally carrying the business! *Happy Dance!*  Now, having a head for business, and the personality for direct sales, I decided to start another sideline business selling Herbalife products.  You’ve all seen the tremendous amount of weight I lost…if not…read this post.

Now, I’m not going to lie and say it was easy – it was damn hard work, both in and out of the gym – especially when it came to drinking my shake on a winter’s morning, but hey, the results speak for themselves.  The extra protein in the shake also helped me build muscle and I’m more focused than I have been for a long time, drinking their Herbal Beverage once daily.  I have loads of energy to do the things I enjoy – gym, work, walking.  At first I was really sceptical about selling when Steve approached me with the idea – but after attending two business opportunity meetings with him, and hearing others’ success stories, seeing the marketing plan, hearing that business can be done in over 80 countries, that they’re listed on the NY Stock Exchange and understanding that I would have an amazing support base, I was sold.  Two weeks into the business and I am chuffed to say I’ve made R625 profit.  I smiled very broadly when a friend sent me this…she gets me!  I made this my BBM profile- and whatsapp profile pic and it has got me some business 🙂

HL

I’ve already got a few return customers, so this is going to grow.  I’m hoping to sign a few friends up, so that they too can experience the benefits of the products, and so my business can grow.  Watch this space people!  Mid-Thirty Misfit is going places – in a stylish, healthy body!!

What’s great too is that there is no conflict of interests because while Herbalife does have health and beauty products, its focus is on good health and sport nutrition, so some of my Avon customers are showing an interest.  I’m super excited, because this extra cash comes in very handy, especially when one considers…I’m moving into my own place next month!  **Another Happy Dance**

The place is fully furnished, with two bedrooms (although with the right amount of shuffling the furniture about, I can make it three!), two bathrooms and a garage for my car.  I get the keys on the 15th of January and will move in the following Saturday.  A number of my friends have indicated that they will come and help me unpack my boxes, so the move should be quick and painless.  One thing I will say is that I have a truck load of books.  I couldn’t believe just how many boxes I have labelled “books”.  I’m quite sure I can start my a new town library! While packing the last bookshelf yesterday, I came across my very first book – “The Wind in the Willows”, inscribed – This Book Prize is awarded to Mid-Thirty Misfit, for the Most Improved Reader, Grade 2, December 8th, 1987.  Exactly 26 years to the day I received it.  I will pass that book on to my son/daughter one day.

Continuing with books, I’ve finished The Shack by William P. Young – it’s been on my shelf about five years already.  I was so taken with his writing style that I hurried off to the bookstore to get myself his next book:

Cross Roads

I only started reading it last night, so I can’t really say much more than, “I’m intrigued…”

I best get back to work…there is lots to be done before the holidays start on the 20th.  And yes, I know I still haven’t blogged about the Peace of Eden weekend.  I must, I know.  And I will.  Promise!

Bad Service Does Cost You…Yes, YOU, the Service-Provider, NOT the Customer

I have a number of friends that work in jobs related to the provision of services, so I feel that I can write this blog with a reasonable sense of certainty.

Often my friends will complain about a rude customer, an I-can’t-fill-this-form-out-myself-because-I’m-just-too-lazy-customer or a general-pain-in-the-butt-customer. With that said, I am sure they aren’t exaggerating either. I have actually been in a queue at a friend’s workplace when I have witness such behaviour first-hand. But, now I wish to toss the proverbial cat amongst the pigeons…

What happens when a customer is desperate to make use of the service that your company is rendering, only to be given lip? Just this morning, Mom had to deal with such a scenario…

Our electricity is up the pole – on and off since just before the 07:00 news. This meant a shit start to the day for both of us. I had to do my make-up for work in the shadowed bathroom – the result…my face looks like it was stuck in Cuba for a month because I grabbed the wrong foundation out of the bag! Next, I couldn’t get my car out of the garage, because that too works with electricity. Eventually after cursing, screaming, kicking and shouting I managed to get the door’s manual release to work and was on my way to work, only to arrive about 30 minutes late. Anyway, that is the dark situation in a nutshell.

I eventually convinced Mom to phone the most well-known electrical company in our town (there is only one other…). After explaining to the woman answering the phone what the problem is, Mom is informed that the electrician will be at the house at about 15:30. Here I am rolling my eyes thinking, if this man has to work on the box outside the house, 15:30 is going to be much too late because the storm clouds are even darker than the bathroom was this morning¸ but I say nothing. The receptionist then proceeds to ask how the bill will be settled. A fair question, I don’t deny. Mom politely explained to her that she herself is a not-so-tech-savvy pensioner, so I would do an internet transfer as soon as I get home tonight. It was this response that not only made Mom angry, but me too, when she phoned me to tell me, “Well, what time exactly does your daughter get home? We only work ‘til five. We can’t wait until she gets home one day to do the payment.” Needless to say, they are not going to be coming round at 15:30, nor will we be recommending them to anyone else.  So now we will use the other company…they are well aware of their competitor’s good reputation, so I guarantee they will put in more effort to offer a better service.  The other company’s loss will no doubt be their gain.

In today’s day and age, where money is tight and often, business is scarce, surely it is better to be polite to a potential customer than to cost your company current business now and referral business in the future. So too all my friends and those others of you in the service industry, next time you have a difficult customer, rather smile politely and conduct the transaction professionally. You need your customers to keep coming back, to maintain your company’s income, and so too, your jobs.